Front-end processes are a key line of defense against denials that disrupt cash flow and patient satisfaction. This session is designed to help healthcare professionals improve outcomes by strengthening eligibility verification, prior authorization procedures, and medical necessity documentation. Attendees will learn how to proactively identify and avoid common front-end denial triggers, use available technology and resources for insurance verification, and understand the rules behind payer-specific prior authorization requirements. Real-world examples and checklists will be shared to improve staff workflows, minimize retro-authorization delays, and enhance documentation to support medical necessity. Whether you're new to patient access roles or seeking to update internal policies, this webinar provides actionable insights to reduce claim denials and accelerate reimbursement.

Webinar Objectives

This session addresses common administrative failures that result in eligibility and authorization-related denials. It will present actionable strategies for verifying insurance in real time, securing prior authorizations efficiently, and ensuring documentation supports medical necessity across all payers. The webinar will empower staff to use checklists, payer websites, Medicare tools, and NCD/LCD guidance to support clean claims and successful appeals when needed.

Webinar Agenda

• Importance of real-time eligibility verification
• Tools and resources for checking benefits and network status
• Payer-specific prior authorization workflows and documentation tips
• Retro-authorizations and what qualifies as valid exception scenarios
• Medical necessity: definitions, policies, and payer guidelines
• Coverage criteria: Medicare NCDs, LCDs, and commercial payer bulletins
• Checklist-based workflows to prevent denials
• Appeal processes for denied eligibility and medical necessity claims

Webinar Highlights

• What to look for in real-time eligibility responses
• How to identify and document medical necessity correctly
• Using payer websites and Medicare coverage tools
• The role of LCDs and NCDs in determining coverage
• How to build effective eligibility and pre-authorization checklists
• Key reasons why retro-authorizations are denied
• Preventing claim delays through proper front-end workflows
• Sample appeals and documentation tools for denied services
   

Who Should Attend?

Medical coders, billers, front office staff, patient access representatives, revenue cycle managers, practice administrators, and prior authorization coordinators.